

We will monitor any feedback for this version. – For the stuck Onboard status and EQ issues, it is fixed in Creative App (Win) v1.11.8 and targeted to release in October 2022 – For the stuck Onboard status and EQ issues, fixing is still in progress and the new build target is to release in early October. – We are aware that Creative App (Win) v1.8 onward will have stuck in Onboard status and EQ not saved issues. – Creative App (Windows) v1.9.3 is released on 30 Jun with the below changes:Īdd camera control for Creative Live! Cam Sync 1080p V2

Provide "Update Later" and "Install Later" options when the update is available.


There were some submissions with only the log and no other information, so it is also difficult for us to correlate the issues that the log is meant for without combing through the entire forum.Īny private correspondence or submission of diagnostic logs should be sent to [ Please note however that this is more of a community engagement email, so those with specific support issues required on their products are still advised to contact our official Customer Support at, where we have much more dedicated resources and Customer Support Officers to track and look into various support issues. For submission of diagnostic logs, we appreciate it if you can include your Reddit user name, the Reddit thread which would correspond to your issue (if there is one), or a short description of your issues. Since Reddit only allows two sticky posts per subreddit and there are always going to be multiple things we want to keep everyone updated on, I've created this thread that will be edited and updated regularly with the status of items and any major updates.Īttached here is the link to the Diagnostic Tools that might be referenced in the thread if we need anyone to capture diagnostic logs for their issues.
